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Brushing is PAWsome! Introducing a Therapy Dog Into Your Practice” with Dr. Gila Dorostkar

Highlights of my presentation include how our family’s Golden Retriever, Aspen, became a certified therapy dog, officially introducing her into our practice routine, training Aspen to be chairside, and researching operational considerations such as liability insurance. Aspen’s effect on our patients has been magical and heartwarming and her presence in the office has been therapeutic for our entire team.

Responding to Reviews; Turn Your Frustration Into Free Advertisement!” with Dr. Noor Bilbeisi

Online reviews can be a dentist’s dream or nightmare. We can all agree that a great online review can act as great advertisement for anyone willing to search. Reading a great review can make your day or even your week! But what about negative reviews? With so much at stake, getting a negative review can be a huge let down. Some dentists lose sleep over them. They may contain figments of falsehoods mixed with truth. With HIPAA regulations some dentists feel powerless against these sometimes vengeful posts.

Educational Objectives:

Brushing is PAWsome! Introducing a Therapy Dog Into Your Practice” with Dr. Gila Dorostkar

  • Find a therapy dog program in your community to certify your dog and describe what’s involved in the process
  • Take concrete steps to introduce a therapy dog into a dental practice including finding special liability insurance, modifying new patient forms, and formally announcing her role to patients
  • Learn techniques for training a therapy dog to help anxious children during their dental care and also train team members on incorporating her most effectively into an office’s daily routine

Responding to Reviews; Turn Your Frustration Into Free Advertisement!” with Dr. Noor Bilbeisi

  • Respond to a negative review without giving out patient information and by defending your office, your name, and your policies
  • Show potential patients that you are engaging, polite, and can have the utmost respect even in trying situations
  • Gain more patients who might find your response comforting, honest, and ethical

CE Credit Units:

1 CEU

Level of skill recommended for participants:

Of interest to Dentists, Students & Residents, Dental Auxiliaries and Office Staff

Refund Policy:

There are no refunds for CSPD Online CE courses. For any questions, please contact CSPD Executive Director, Paul Reggiardo, DDS, at preggiardo@cspd.org 

 

Legal Disclaimer

 

The CE provider (CSPD) uses reasonable care in selecting and providing content that is accurate. However, the CE provider does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author(s) of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement rather than substitute for the knowledge, expertise, skill and judgment of a trained health care professional.

 

Privacy Policy

 

The continuing education website of the California Society of Pediatric Dentistry is CSPD – Online Continuing Education. We respect the privacy of the user to the site. The Privacy Policy addresses our use of the information collected by virtue of your use of  CSPD – Online Continuing Education.

The information we collect on our website is used to improve the content and to advance our mission of exceptional online continuing education.

We may collect the domain name and the IP address of visitors to our and use statistical software to create aggregate and user-specific information on the pages that our users visit. Email addresses may also be collected from purchases and/or user registrations.

We use cookies that enable us to administer our website more effectively in the transmission of online education.

You have the right to contact us in any matters that pertain to your privacy and we will promptly correct inaccuracies that may appear.

We use industry-standard encryption technologies when transferring and receiving consumer data exchanged on our site. When users make payments via credit cards, we only submit the information needed to obtain payment to the appropriate clearinghouses. We do not store or reuse this credit card information unless you have given us your authorization.

CE Policy:

The California Society of Pediatric Dentistry (CSPD) is an ADA CERP Recognized Provider Approved by the American Academy of Pediatric Dentistry. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.

ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to CSPD at (916) 231-2142 or to ADA CERP at www.ada.org/cerp

Credit is awarded on an hour-for-hour basis. Each attendee should claim only those hours of credit that he or she was in actual attendance of the educational activity. Participants should retain course certificate of completion for their records.

Original Continuing Education Certificates are subject to Dental Board of California audit and should be retained by the licentiate for a period of six years. Completion of these courses does not constitute authorization for the attendee to perform any services that he or she is not legally authorized to perform based on his or her license or permit type. This course meets the Dental Board of California’s requirements for above designated units of continuing education.

Course Materials Features

  • Lessons 3
  • Topics 0
  • Quizzes 1
  • Students 39
  • Certificate Yes
  • Assignment No
  • Category Behavior Management
  • Lecture Length 59 minutes
  • Original Release Date March 23, 2021
  • Review Date March 23, 2021
  • Expiration Date March 23, 2024

Course Materials Content

View lecture, take and pass quiz before receiving your CE certificate. You must score 70% or higher to pass.
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CSPD Instructor

Instructor Info:

Dr. Gila. Dorostkar is in private practice with locations in Mill Valley and Greenbrae, California. Her certified therapy dog, Aspen, has been bringing joy to patients and their families since 2018.

 

 

Noor Bilbeisi, DDS, is a Palestinian American raised in Michigan. She practiced Dentistry in the Midwest, East Coast, and now the West coast. After graduating in 2003 from the University of Detroit Mercy, she practiced general dentistry for two years before completing her pediatric specialty at NYU. Her pediatric practice in Silicon Valley sees over 50% upper middle class immigrant families. Her focus is on laser dentistry, cosmetic pediatric dentistry, inclusivity, and cultural competence.

Instructor Disclosure of any conflicts of interest:

None disclosed

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What's your experience? We'd love to know!
oariona
Posted 12 months ago
Informative presentation

Dr. Bilbeisi did a grea job explaining the obstacles of bad reviews and how they can impact your practie. She proceeded to inform the audience on how she handled negative reviews and turned them around to benefit her and her pracice.

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