Dorostkar & Bibeisi – WOW Session II: Practice Success Part 1



Brushing is PAWsome! Introducing a Therapy Dog Into Your Practice” with Dr. Gila Dorostkar

Highlights of my presentation include how our family’s Golden Retriever, Aspen, became a certified therapy dog, officially introducing her into our practice routine, training Aspen to be chairside, and researching operational considerations such as liability insurance. Aspen’s effect on our patients has been magical and heartwarming and her presence in the office has been therapeutic for our entire team.

Responding to Reviews; Turn Your Frustration Into Free Advertisement!” with Dr. Noor Bilbeisi

Online reviews can be a dentist’s dream or nightmare. We can all agree that a great online review can act as great advertisement for anyone willing to search. Reading a great review can make your day or even your week! But what about negative reviews? With so much at stake, getting a negative review can be a huge let down. Some dentists lose sleep over them. They may contain figments of falsehoods mixed with truth. With HIPAA regulations some dentists feel powerless against these sometimes vengeful posts.

Brushing is PAWsome! Introducing a Therapy Dog Into Your Practice” with Dr. Gila Dorostkar

Responding to Reviews; Turn Your Frustration Into Free Advertisement!” with Dr. Noor Bilbeisi

Educational Objectives:

Brushing is PAWsome! Introducing a Therapy Dog Into Your Practice” with Dr. Gila Dorostkar

  • Find a therapy dog program in your community to certify your dog and describe what’s involved in the process
  • Take concrete steps to introduce a therapy dog into a dental practice including finding special liability insurance, modifying new patient forms, and formally announcing her role to patients
  • Learn techniques for training a therapy dog to help anxious children during their dental care and also train team members on incorporating her most effectively into an office’s daily routine

Responding to Reviews; Turn Your Frustration Into Free Advertisement!” with Dr. Noor Bilbeisi

  • Respond to a negative review without giving out patient information and by defending your office, your name, and your policies
  • Show potential patients that you are engaging, polite, and can have the utmost respect even in trying situations
  • Gain more patients who might find your response comforting, honest, and ethical

CE Credit Units:


Level of skill recommended for participants:

Of interest to Dentists, Students & Residents, Dental Auxiliaries and Office Staff

Instructor Info:

Dr. Gila. Dorostkar is in private practice with locations in Mill Valley and Greenbrae, California. Her certified therapy dog, Aspen, has been bringing joy to patients and their families since 2018.





Noor Bilbeisi, DDS, is a Palestinian American raised in Michigan. She practiced Dentistry in the Midwest, East Coast, and now the West coast. After graduating in 2003 from the University of Detroit Mercy, she practiced general dentistry for two years before completing her pediatric specialty at NYU. Her pediatric practice in Silicon Valley sees over 50% upper middle class immigrant families. Her focus is on laser dentistry, cosmetic pediatric dentistry, inclusivity, and cultural competence.


Instructor Disclosure of any conflicts of interest:

None disclosed

Refund Policy:

There are no refunds for CSPD Online CE courses. For any questions, please contact CSPD Executive Director, Paul Reggiardo, DDS, at 

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The California Society of Pediatric Dentistry (CSPD) is an ADA CERP Recognized Provider Approved by the American Academy of Pediatric Dentistry. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.

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